Refund policy
At CozyGather, your satisfaction is our priority. We want you to feel confident every time you shop with us. If something is not right with your purchase, we are here to help.
We proudly offer free returns and refunds within 30 days of receiving your order.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your order to request a return or refund.
If you are not completely satisfied with your purchase, simply contact our customer support team within this period. We will guide you through the return process.
Our goal is to make returns straightforward, transparent, and stress-free.
2. Free Returns
At CozyGather, we offer free returns worldwide within our 30-day return period.
No return shipping fees.
No restocking fees.
No complicated return procedures.
No additional charges for eligible returns.
Please contact us before sending any product back so that we can provide the appropriate return instructions.
3. Return Conditions
To help us process your request efficiently, please provide:
Your order number.
The name of the product you wish to return.
A brief explanation of your return request.
Photographs, if the product is damaged, defective, or different from what you ordered.
We encourage customers to return products in their original condition and packaging whenever reasonably possible.
If a product arrives damaged, defective, or incorrect, please contact us. We will work with you to find an appropriate solution.
4. How to Request a Return
Returning an order is simple:
Step 1: Contact Our Support Team
Email us at support@CozyGather.site within 30 days of receiving your order.
Step 2: Provide Your Order Details
Include your order number and explain whether you would like a return or refund.
Step 3: Receive Return Instructions
Our support team will review your request and provide the necessary return instructions.
Step 4: Return Your Product
Follow the instructions provided by our team. Eligible returns are covered by our free return service.
Step 5: Receive Your Refund
Once your return has been received and reviewed, we will process your refund to your original payment method.
5. Refund Policy
Once an eligible refund is approved, the refund will be issued to the original payment method used for the purchase.
Please note:
Refunds are processed after the returned product has been received and reviewed, where a physical return is required.
The time required for the refunded amount to appear in your account depends on your payment provider or financial institution.
You will receive confirmation once your refund has been processed.
No restocking fees or return-related charges will be deducted from an approved refund.
If you have not received your refund after the processing period indicated by your payment provider, please contact us.
6. Damaged, Defective, or Incorrect Items
We want every CozyGather order to arrive in satisfactory condition.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photographs of the issue when available.
We will review the situation and offer an appropriate resolution, which may include a replacement or a full refund, without additional return costs to you.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@CozyGather.site.
Cancellation requests can be accommodated before an order has been processed or dispatched. Once an order has been shipped, you may use our 30-day return policy after receiving it.
8. Exchanges
If you would like a different product, color, or style, please contact our customer support team.
Our team will explain the available options and help you find the most suitable solution.
9. Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Store: CozyGather
Email: support@CozyGather.site
Phone: +41 79 457 20 83
Address: Museumstrasse 2, Zürich, Switzerland
Website: https://CozyGather.site
At CozyGather, your confidence and satisfaction mean everything to us.
Thank you for shopping with CozyGather!