Shipping policy
At CozyGather, we believe that beautiful products should be accessible wherever you are.
That is why we are delighted to offer FREE WORLDWIDE SHIPPING on every order, with an estimated delivery timeframe of 7–10 days.
Our goal is to make your shopping experience convenient, transparent, and enjoyable from checkout to delivery.
1. Free Worldwide Shipping
We provide free shipping worldwide.
This means:
No standard shipping fees.
No minimum purchase requirement for free shipping.
Free shipping to eligible delivery destinations worldwide.
No additional shipping charge at checkout for standard delivery.
The shipping cost for standard delivery is covered by CozyGather.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days.
This is an estimated delivery period rather than a guaranteed delivery date.
Actual delivery times may vary depending on:
Your delivery location.
Transportation and logistics conditions.
Customs clearance procedures.
Local delivery service availability.
Public holidays and unforeseen circumstances.
We make every reasonable effort to ensure that your order reaches you within the estimated timeframe.
3. Order Processing
After placing an order, please ensure that your contact and shipping information is correct.
Once your order has been received, it will go through the necessary order processing and fulfillment procedures before dispatch.
Processing and delivery timelines may be affected by order verification, product availability, and operational circumstances.
If additional information is required to process your order, our customer support team may contact you using the details provided at checkout.
4. Shipping Destinations
CozyGather welcomes customers from around the world.
We aim to provide worldwide delivery through our shipping and logistics arrangements.
However, delivery may be restricted in certain locations due to local regulations, carrier limitations, or exceptional circumstances.
If your destination is subject to shipping restrictions, we will contact you where possible.
5. Shipping Confirmation and Tracking
When shipping or tracking information is available for your order, relevant details will be provided through the contact information supplied at checkout.
Please allow time for shipping information to become available and for tracking updates to appear in the carrier's system.
If you have questions about your shipment, please contact us with your order number.
6. Customs, Duties, and Import Regulations
International shipments may be subject to customs inspections, import regulations, taxes, or duties depending on the destination country.
These requirements are determined by the relevant authorities and may vary from one country to another.
Any applicable customs duties, import taxes, or charges imposed by local authorities are subject to the regulations of the destination country.
Customers are encouraged to check their local import requirements before placing an order.
7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information when placing an order.
Please carefully check your:
Full name.
Street address.
City and postal code.
Country.
Contact telephone number.
If you notice an error after placing an order, please contact us immediately at support@CozyGather.site.
We will do our best to assist you if the order has not yet been processed or dispatched.
Once an order has been shipped, changes to the delivery address may no longer be possible.
8. Delayed or Missing Orders
Although we aim to deliver every order within 7–10 days, occasional delays may occur due to circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
To help us investigate, please provide:
Your order number.
Your full name.
Your delivery address.
Any available shipping or tracking information.
We will review your inquiry and work to help resolve the issue.
9. Damaged or Incorrect Deliveries
We want you to receive the products you ordered in satisfactory condition.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Include your order number and photographs of the issue when available.
Our team will review your case and help arrange an appropriate solution in accordance with our Return & Refund Policy.
10. Free Returns and Refunds
In addition to free worldwide shipping, CozyGather offers free returns and refunds within 30 days of receiving your order.
If you are not satisfied with your purchase, simply contact us within the 30-day period.
Please refer to our Return & Refund Policy for the complete procedure.
11. Contact Our Support Team
For shipping questions, delivery assistance, or order-related inquiries, please contact:
Store: CozyGather
Email: support@CozyGather.site
Phone: +41 79 457 20 83
Address: Museumstrasse 2, Zürich, Switzerland
Website: https://CozyGather.site
Thank you for shopping with CozyGather.
We appreciate your trust and look forward to making every delivery a pleasant experience.
CozyGather – Gather Beautifully. Celebrate Meaningfully.